We are having a break ! ORDERS DONE IN JULY WILL BE POSTED IN AUGUST!

Returns & Exchanges

 

Returns & Exchanges 

WE WOULD LOVE YOU  TO BE COMPLETELY HAPPY WITH YOUR PURCHASE.

If there is something you are not fully satisfied with, we will do our best to accommodate you. We’ll gladly accept a return/refund of any full priced item within 14 days of purchase. If 14 days have gone by since your purchase, the item is not in its original condition, is damaged or missing parts for reasons not due to our error unfortunately we can’t offer you a refund or exchange.

You may return any Sale item/s within 7 days of purchase for a store credit. The store credit will be to the value of your item/s excluding postage. Items returned outside this period will not be accepted.

To be eligible for a return, your item must be unused, unworn, unaltered and in the same condition that you received it. It must also be in the original packaging. We will not accept any returns that are not in resalable condition. We do not offer exchanges.

To complete your return, we require a receipt or proof of purchase.

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

We are happy to offer refunds for incorrect sizing, product/s with manufacturing faults, customers who received the wrong product or who ordered a product that is sold out are entitled to a full refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. The refund will be to the value of your item/s and will exclude the cost of postage. Shipping costs are non-refundable. The cost of return shipping will be deducted from your refund.

Return postage is at the customer’s own expense unless the item is deemed as faulty or you were sent the incorrect item.

There are no refunds or exchanges on international orders unless the product is deemed faulty.

If you have any further queries please contact us at info@oliviaann.com.au

LATE OR MISSING REFUNDS (if applicable)

It may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you’ve any questions please contact us at info@oliviaann.com.au