What is the shipping costs?
Australia- Flat rate Australia wide $9.95 AUD.
Australia- FREE for orders over $150 AUD.
We ship all our orders with Australia Post and send them daily so you will receive your orders as soon as possible!
Australia post generally takes between 2-7 days for delivery. Please add 1-3 business days for delivery to Western Australia. Delivery times may vary between regional and metro areas.
Do you ship internationally?
Olivia Ann offers a flat rate worldwide shipping of $29.95 AUD (Economy Air without tracking). FREE for orders over $200 AUD. We have at checkout International Shipping with tracking and International Express Shipping options.
Estimated delivery time is 6 + business days.
Customs, import tax and duty payments.
All the international parcels are counted as ‘Delivery Duties Unpaid’ (or DDU), which means that the receiver has to pay for any potential duties or charges associated with the parcel.
Most of the parcels won’t require any import duties to be paid, because they’ll fall under the country’s low-value threshold . For example, the low-value threshold in the U.S. is currently set at $800 U.S. (approximately $1000 AUD), but for Germany, it’s 22 EUR (approximately $33 AUD). So, it depends on the destination country.
If duties do need to be paid, the local postal or customs authority for that country will most likely get in touch with the receiver of the parcel to organise it with them directly.
Do prices include taxes?
Yes, all the prices are inclusive of GST when applicable.
What size should I order?
Best way is to take some measurements and determinate their size using our size chart. Send as an email to firstname.lastname@example.org if you need help!
It is necessary to register to buy online?
No, it is not necessary. It is recommendable, so we can inform you via newsletter about special offers and new arrivals.
How can I contact you?
We will love to hear from our costumers! Please feel free to contact us any time at email@example.com with any questions you may have.
Do you offer exchange/ refunds?
Please refer to our Returns/Policy page for further terms and conditions.